Everything you need to know about your smartwatch
Congratulations on the purchase of your new smartwatch! Choose the design you are wearing below and find the correct app, manual, FAQs, tips and tricks.
Smartwatch FAQs, tips & tricks
When the smartwatch does not work, the following applies in all cases...
- Reset the watch in settings. Then choose "reset".
- Reinstall the correct companion app for your model.
- Delete/forget the smartwatch from the Bluetooth menu of your phone.
- Reconnect with the watch in the companion app, not via the Bluetooth menu.
How to charge?
When charging the watch, make sure the adapter/power supply delivers a maximum of 5 volts and does not use fast charging technology.
Help! My Bluetooth connection is lost.
Check if your device is iOS 9.0 or Android 4.4 or above, supports Bluetooth 5.0 and the maximum distance between the smartwatch and the paired phone is 10-15 meters without obstacles. Then perform the following steps.
- Turn Bluetooth off and on
- Close the app or restart the phone.
- Do not connect other Bluetooth devices or functions at the same time.
- Check if the app is running normally in the background. If it is not running in the background then it cannot connect properly.
The pedometer distance is incorrect.
Have you set your height and weight in the companion app? This can be done in the app under the heading ‘profile’. Make sure the watch is not too loose around your wrist.
Weather is not being displayed.
Please make sure that the Weather app as well as the smartwatch companion app always have permission to determine your location.
A green light flashes on the back of the watch.
The green light flashes when the watch is in heart rate or blood pressure monitor mode. The light should go out after a short amount of time. Is this not happening? Reset the watch in settings.
My messages are not coming through.
Android: Make sure the phone and smartwatch are connected. After connecting, open the corresponding permissions in the phone's settings, allow the companion app to access incoming calls, text messages and contacts, and keep the app running in the background.
iOS: If there is no reminder after connecting, restart the phone and reconnect. When connecting the watch again, wait for the phone to show the Bluetooth pairing request and tap Pairing to receive notifications.
Brand-specific solutions are available at dontkillmyapp.com.
Does the smartwatch do nothing at all?
Place the watch on the charger.
Still nothing happening?
Please contact us by emailing repair@oozoo.com and include your model number.
Smartwatch manuals & apps
You can find the product code, which starts with a 'Q', on the packaging of your smartwatch or by comparing the models below.